About This Blog.

This is a static site powered by hugo. The theme is provided by the PaperMod theme. The content itself is written in Emacs org-mode and exported into markdown using ox-hugo.

This blog is mostly about Emacs, a bit about archlinux, and other related things in between.

About Me

Kristian Alexander P

Profile

I’m currently working as a Customer Service Agent. Currently my responsibilities are handling customer inquiries, resolve complaints, processing orders, and provide product or service informations.

I was an IT Support at Multi Kontrol Nusantara since October 2022 until September 2024. My responsibilities are mainly about:

  • Resolving IT support requests from employees.

  • Answering employee questions regarding computer systems.

  • Gathering and analyzing data to diagnose problems with computer systems.

  • Changing configurations, settings and permissions to fix computer issues.

  • Installing new software and hardware drivers and updating existing ones as needed

    I’m also running a small networking service, providing internet connection from house to house, the main reason I’m doing this is mainly to put my Gnu/Linux knowledge to use for managing all the necessary services which I do so manually.

Personal Infos

Skills

  • Experience in Linux, FreeBSD, and Microsoft Windows administration, installation, and maintenance.
  • Installation and configuration of webserver / proxy such as Apache, nginx and haproxy on Linux and FreeBSD.
  • Installation and configuration of Linux and BSD system as a router or internet gateway, eliminating the need for premade / proprietary routers such as Mikrotik or PfSense.
  • Troubleshooting skills with network protocols such as DNS, TCP/IP, and SMTP.
  • Administration of networking devices such as routers, and switches.
  • Experience in writing basic Shell Scripts using ksh, bash, and zsh for process automation of application, backup and scheduling.
  • Knowledge in Storage, Disk Management, Logical Volume Management(LVM) and logical partitioning.
  • Basic knowledge in Vim and Emacs.
  • Source code management with git to track progress of any development work, viewing version histories and creating version branches.
  • Git version control with github and gitlab, also local hosting with Gitea.
  • Containerization software with Docker, QEMU, and VirtualBox.
  • Configuration management with ansible.
  • Management of user accounts, system security, and performance tuning.
  • Quick learner.

Educational Background

  • 2000 – 2005 : University of Krisnadwipayana, Jakarta
  • 1999 – 1996 : SMU Negeri 3, Bekasi
  • 1996 – 1993 : SLTP Negeri 10, Bekasi

Employment History

  • Multi Kontrol Nusantara

    • IT Support Jakarta

      • 10/2022 - 09/2024
        • Installing and configuring computer hardware, software, systems, networks, printers and scanners
        • Monitoring and maintaining computer systems and networks
        • Responding in a timely manner to service issues and requests
        • Providing technical support across the company (this may be in person or over the phone)
        • Setting up accounts for new users
        • Repairing and replacing equipment as necessary
        • Testing new technology

  • Java Komputindo

    • Computer Technician

      • 9/2020 - 2/2021
        • OS installation for desktop and laptop systems (MS Windows, Gnu/linux, *BSD, and MacOS).
        • Provides IT support and/or consultation to customers.

  • Yummy Foodcourt

    • Captain

      • 2/2017 to 7/2017
        • Supervising daily operations.
        • Take an active role in coaching and developing junior staffs.
        • Completes the daily responsibilities that are set for each individual shifts.
        • Any other duties related to food and beverage services assigned by the manager.

  • Damco Indonesia

    • Customer Service Representative Jakarta

      • 4/2013 to 7/2013
        • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

  • DHL Supply Chains

    • Customer Service Representative Jakarta

      • 8/2011 to 4/2013
        • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

  • Juishin Indonesia

    • Administrative Assistant Jakarta

      • 9/2008 to 1/2011
        • Maintaining sales and inventory report for region branches.
        • Assisting Area Manager on daily administrative duties.

    • Marketing Administrative Staff Medan

      • 11/2014 to 12/2016
        • Maintaining daily administrative tasks.
        • Maintaining sales and inventory report for Medan branch.

  • Telkomsel

    • Call Center Inbound Agent Jakarta

      • 8/2008 to 8/2009
        • Respond to telephone inquiries, providing quality service to customers inquiring about various product informations.